At AM OUTFIT, we aim to provide our customers with quality products and a smooth online shopping experience. We carefully inspect every order before dispatch to ensure that it reaches you in the best possible condition.

Please review our return and exchange policy before placing your order.

Returns & Exchanges

AM OUTFIT currently follows a No Return and No Exchange Policy.

Once an order has been confirmed and delivered, products cannot be returned or exchanged due to:

  • Change of mind
  • Incorrect size selection by the customer
  • Change in colour or design preference
  • Personal preference after receiving the product
  • Products purchased during promotions or sales

We strongly recommend reviewing the product description, size chart, images, and other available information carefully before placing your order.

Incorrect or Defective Item

Although every product is checked before dispatch, if you receive:

  • An incorrect product
  • An incorrect size different from what you ordered
  • A product with a manufacturing defect
  • A product damaged before or during delivery

please contact AM OUTFIT customer support as soon as possible after receiving your order.

Customers may be required to provide clear photographs or a video of the received product, packaging, and order details so that the issue can be reviewed.

After verification, AM OUTFIT may provide an appropriate resolution depending on the circumstances and availability of the product.

Products that have been worn, washed, altered, damaged after delivery, or used will not qualify for a claim.

Product Colours & Appearance

We make every effort to display our products as accurately as possible. However, slight differences in colour may occur due to:

  • Screen and display settings
  • Lighting conditions during photography
  • Fabric characteristics
  • Different mobile or computer displays

Minor colour differences will therefore not normally be considered a defect.

Size Selection

Customers are responsible for selecting the correct size when placing an order.

We recommend checking the AM OUTFIT Size Chart and product measurements carefully before completing your purchase.

An incorrect size selected by the customer does not qualify for a return or exchange.

Sale & Promotional Items

Products purchased during a sale, promotion, special offer, clearance, or discount campaign are non-returnable and non-exchangeable.

Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been processed or handed over to the courier, cancellation may no longer be possible.

AM OUTFIT reserves the right to cancel an order in circumstances including:

  • Product being out of stock
  • Incorrect product information or pricing
  • Payment verification issues
  • Delivery information being incomplete or incorrect
  • Product failing our quality inspection before dispatch

If a prepaid order is cancelled by AM OUTFIT, any applicable refund will be processed through the original payment method where possible.

Refunds

AM OUTFIT does not provide cash refunds for successfully delivered orders simply because of a change of mind, size preference, colour preference, or other personal reasons.

Where a prepaid order is cancelled before dispatch or cannot be fulfilled by AM OUTFIT, an applicable refund may be processed using the original payment method.

Processing times may vary depending on the bank or payment provider.

Important Notice

Please inspect your parcel promptly after receiving it.

AM OUTFIT reserves the right to review claims individually and may decline claims where:

  • The product has been worn or used
  • The product has been washed
  • Tags or labels have been removed
  • The product has been altered
  • The damage occurred after delivery
  • The claim does not correspond with the original order
  • Required evidence of the issue is not provided

By placing an order with AM OUTFIT, you acknowledge that you have read and accepted this Returns, Exchange & Cancellation Policy.

For further assistance, you can contact our customer service department by emailing us at wecare@amoutfit.com or you can contact us via Whatsapp (+92) 303-2229921.